All orders are processed securely through Shopify and dispatched from our regional fulfilment centres in the UK, US, and EU.

Orders are typically dispatched within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a dispatch email with tracking once it ships.

Orders are dispatched from the fulfilment centre closest to you:

UK fulfilment centre — for UK customers

US fulfilment centre — for USA customers

EU fulfilment centre — for EU customers EU inventory is centrally managed, and orders are dispatched from the optimal warehouse within our EU network. Our fulfilment partner handles packing and delivery, so your parcel and tracking may carry their branding rather than ours — it's your KAWAIINK order inside!

Shipping costs are calculated at checkout based on your location.

Estimated delivery times after dispatch:

UK: 1–4 business days
USA: 2–5 business days
EU: 1–4 business days

Rest of the World: 5–15 business days Delivery times are estimates and may vary during peak periods such as holidays and new releases.

Tracking details are sent by email once your order has shipped. Tracking may take up to 24 hours to show its first update. Can't find the email? Check your spam folder, or contact us with your order number

Orders delivered within the UK, EU, and USA ship from a fulfilment centre in your own region, so no customs duties or import taxes apply.

For orders shipped to other destinations, any applicable customs duties or import taxes are the responsibility of the customer and are not included in our prices or shipping charges.

Please double-check your shipping details at checkout — we're unable to change the address once an order has been dispatched. If a parcel is returned to the fulfilment centre due to an incorrect or incomplete address, we'll refund the item price, excluding original shipping costs. If you spot a mistake, contact us immediately and we'll try to catch it before dispatch.

If your tracking hasn't updated for several days or your order hasn't arrived within the estimated timeframe, contact us with your order number. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund — you won't be left out of pocket for a delivery failure that isn't your fault.