Terms of service

Last updated: 20 July 2026

Welcome to KAWAIINK. This website is operated by KawaiInk LLC, a company registered in Delaware, United States (“KAWAIINK”, “we”, “us”, “our”). By accessing or purchasing from kawaiink.shop, you agree to the following terms. Please read them together with our Privacy Policy, Shipping Policy, and Refund Policy, which form part of these terms.

1. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time. You confirm that you are at least 18 years old, or are using this site under the supervision of a parent or guardian.

2. Products & Pricing

Prices are displayed in the appropriate currency depending on your location and include applicable VAT or sales tax where required. We take care to display accurate prices and product information, but errors may occasionally occur. If a product's correct price is higher than the price displayed at the time of your order, we will contact you before dispatch to confirm or cancel the order.

We reserve the right to modify pricing at any time. Price changes do not affect orders already placed.

3. Order Acceptance

Your order is an offer to purchase. A contract is formed only when we dispatch your order and send you a dispatch confirmation. We may refuse or cancel an order before dispatch if:

Payment is not authorised
Fraud is suspected
Product availability changes
A pricing or product description error is identified

If we cancel an order after payment, you will receive a full refund.

4. Fulfilment & Delivery

Orders are dispatched from our regional fulfilment centres in the UK, US, and EU, as described in our Shipping Policy. Delivery times are estimates and not guaranteed, though we'll always work to resolve any delivery problems as set out in that policy.

5. Returns & Refunds

Returns, refunds, and cancellations are handled as set out in our Refund Policy. Nothing in these terms affects your statutory rights as a consumer.

6. Intellectual Property

All content on this website — including the KAWAIINK name and logo, product designs, packaging artwork, illustrations, photographs, and text — is owned by or licensed to KawaiInk LLC and is protected by trademark and copyright law. You may not reproduce, distribute, or use any of our content for commercial purposes without our prior written permission.

7. Acceptable Use

You agree not to use this website for any unlawful purpose, to interfere with its operation or security, or to submit false or misleading information (including fraudulent orders or reviews).

8. Limitation of Liability

To the fullest extent permitted by law, KAWAIINK shall not be liable for indirect or consequential losses arising from the use of our website or products, and our total liability in connection with any order shall not exceed the amount you paid for that order.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Nothing in these terms affects your statutory rights as a consumer.

9. Changes to These Terms

We may update these terms from time to time. The version published on this page at the time you place your order applies to that order.

10. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

11. Governing Law

These terms are governed by the laws of England and Wales. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and nothing in this clause deprives you of those protections or of the right to bring proceedings in your local courts.

12. Contact

Questions about these terms? Reach us via our contact form.